Privacy Policy

This Privacy Policy outlines SunEx Services Private Limited’s approach to Data Protection and Privacy to fulfil its obligations under the applicable laws and regulations. This Privacy Policy applies to your Personal Data which is processed by us, whether in physical or electronic mode.

In this Privacy Policy, the expressions ‘Personal Data’, ‘Data Subject’, ‘Controller’, ‘Processor’ and ‘Processing’ shall have the meanings given to them in the applicable privacy laws.

We are committed to treating data privacy seriously. It is important that you know exactly what we do with your Personal Data.

Throughout this document, “we”, “us”, “our”, “ours” refer to SunEx Services Private Limited. Wherever we have said ‘you’ or ‘your’, this means YOU.

WHO WE ARE

SunEx Services Private Limited is a company incorporated and registered in India. SunEx Services is engaged in the business of facilitating selling, marketing and retailing products (“Business”) through the e-commerce websites and mobile applications (“App”) both developed and owned by SunEx Services and/or its parent company, and/or its affiliates (Website and App collectively referred to as “Platform”) or offline stores / events to conduct its Business.

ROLES WE PLAY

We play the role of a Data Controller when we collect and process Personal Data about you.

We play the role of a Data Processor when we collect and process Personal Data on behalf of another Data Controller.

OUR COMMITMENT

We commit to protecting your privacy and hence our Personal Data handling practices are continually reviewed to ensure compliance with the applicable Privacy laws and regulations.

PERSONAL INFORMATION GATHERED BY SunEx Services

The information we learn and gather from you, personal or otherwise, is used to register you, verify your identity to permit you to use the app, undertake transactions (including to facilitate and process payments), communicate with you, convey any promotional offers, services or updates associated with SunEx Services, and generally maintain your accounts with us. We also use this information to customize your experience and improve SunEx Services.

INFORMATION YOU GIVE US

We receive and store any information you provide while using SunEx Services or give us in any other way. You can choose not to provide certain information, but then you might not be able to use SunEx Services. We use the information that you provide for such purposes as opening your account, processing your transactions, responding to your requests, and communicating with you.

INFORMATION WE COLLECT ABOUT YOU

We receive and store certain types of information whenever you interact with us. For example, like many websites, we use “cookies,” and we obtain certain types of information when your web browser accesses our Services. We may also receive/store information about your location and your mobile device, including a unique identifier for your device. We may use this information for internal analysis and to provide you with location-based services, such as advertising, search results, and other personalized content.

INFORMATION FROM OTHER SOURCES

We might receive information about you from other sources, such as updated delivery and address information from our carriers, which we use to correct our records and deliver your next purchase more easily.

CATEGORIES OF PERSONAL DATA

Categories of Personal Data collected and processed by us are as follows:

• Demographic & Identity data: Contact details such as Name, email address, contact number, shipping address, country, date of birth, profile picture. Open data and public records such as information about YOU that is openly available on the internet.
• Details such as Transaction amount, Bank Name, Card Type, Card number.
• Online Identifiers and other Technical Data
• Location details such as data we get about your location, IP address, logs, or from where you connect a computer to the internet.
• Technical details such as device information, location, and network carrier when you use our mobile applications
• Communications details such as the Metadata and other Personal Data we get from communications done through e-mails, SMS, instant messages, and calls
• Usage data details such as data about how you use our website or web-based properties, pages viewed, etc.

Aadhaar and Document Alternatives

We may collect Aadhaar information for identity verification purposes. However, users may choose to upload alternate government-issued documents such as PAN or Passport instead.

CONSENT

By using the Website and/ or by providing your information, you consent to the collection and use of the information you disclose on the Website in accordance with this Privacy Policy, including but not limited to your consent for sharing your information as per this privacy policy.

Purpose of Data Collection

We use your data to process orders, deliver products, enhance functionality, provide personalized recommendations, communicate service updates, and ensure compliance with legal obligations.

Cookies and Trackers

Our website uses cookies and trackers (e.g., Google Analytics, Hot Jar) to improve performance and user experience. You may disable certain cookies via browser settings; however, this may affect site functionality.

Personal Data Disclosure

We may share data with third-party SDK providers for service integration, as well as with legal or regulatory authorities if required by law.

Data Security

We implement strong physical, technical, and administrative safeguards to protect your data, including encryption and secure infrastructure practices.

Data Retention

Your data is retained only as long as necessary for the purposes outlined in this policy and to meet legal requirements. We take reasonable steps to delete or de-identify data when no longer needed.

Children’s Privacy

Our services are intended for adult users. We do not knowingly collect information from minors.

Your Rights

You have the right to access, correct, and manage your personal data. If you have unresolved concerns, please contact us at sunexservicespl@gmail.com

CONTACT US

For any further queries and complaints related to privacy under applicable laws and regulations, you could reach us at:
Contact Email Address: sunexservicespl@gmail.com
In accordance with Rule 5(9) of the IT Rules, the following Grievance Officer has been appointed to address privacy-related concerns:
Name: Manoj Jaiswal
Designation: Legal Advisor
Email: sunexservicespl@gmail.com
Address: SunEx Services Private Limited, 901, 9th Floor, Emerald 2 CHS LTD, Royal Palms, Aarey Milk Colony, Goregaon East, Mumbai 400 065

Notification of Changes

We regularly review and update our Privacy Policy. Any changes will be published on this page. We recommend revisiting this page periodically.